THE PROGRAM
EDMONTON HOME MAINTENANCE PROGRAM
There are hundreds of items that should be reviewed and maintained in your home on an annual basis. The RMS Concierge Home Care Program ensures that your home is well-maintained and that any repairs are handled quickly and efficiently.
The initial visit
Our Certified Home Technician will complete a maintenance evaluation of the Edmonton home, inspecting and documenting all of its major systems including plumbing, electrical, HVAC, and structural. We will then sit down with you to review the evaluation and make recommendations for immediate, seasonal, or deferred maintenance.
Future visits
Two weeks in advance of your scheduled service, we’ll contact you to confirm the time and date and record any additional work you may need done. During the visit, our technician will attend to all the items on the seasonally-adjusted maintenance service order. Since we’ve already documented all the components in your home, we’ll make sure to have all the necessary parts with us. After the visit we’ll follow up with a report that identifies work completed, items that need additional attention now, and items we will monitor.
Which program is right for you?
RMS has programs to address different styles of home: single-family, condominium, semi-detached, and tenant-occupied. Our customized programs have been developed to ensure quality maintenance, no matter the size or type of home.
We Take Preventative Measures
With our maintenance program, we strive to prevent issues before they even arise. RMS will keep track of when service items are required.
For instance, we will let you know when your flame sensor needs inspecting or when your furnace filters need to be changed.
Our Equipment Recall Database contains information about any recalls made on equipment in your home. Once we receive a recall notice, we notify you immediately and schedule a service or replacement.
Our Long Term Major Component Database tracks all major components for an expected lifespan, such as roofs, hot water tanks, and furnaces. Once a component reaches the end of its lifespan, we do what we can to safely maximize its life and notify you of a potential replacement cost.
We Provide 24-7 Emergency Service
Preventative measures do not guarantee that issues won’t arise in your home. If they do, we are available to dispatch our team 24/7 through our emergency telephone line.
If possible, we will troubleshoot the issue over the phone. Otherwise, we can have an Expert Home Technician visit your home and fix the issue.
Let’s face it: No matter how well-maintained your home is, things happen.
Once you are part of our home maintenance program, you immediately gain access to our Emergency Call Centre. We’re here to help, 24 hours a day and 7 days a week.
We can access all the necessary information on your home and dispatch the right personnel when the need arises.
And, if the emergency warrants setting up a claim with your insurer, we can help with that too.
CONTACT US to find out more and arrange a complimentary home inspection!
REGULAR SERVICES
RMS has developed an extensive maintenance program consisting of over 150 items that need to be adjusted, replaced, lubricated, tightened, inspected, and serviced throughout the year. The pre-scheduled service program allows RMS Certified Home Technicians to service items these items proactively, thereby identifying minor issues before they become major repairs.
Following our initial visit and a needs-based analysis, RMS will propose a custom plan to suit your home. These range from our most comprehensive quarterly visits, for those homes in need of frequent services, to condominium and townhouse visits, for properties which require little to no exterior maintenance, for example.
Each Edmonton property we work with is different, and RMS is proud to offer bespoke plans based specifically on homeowner requirements; every program we offer has been developed to minimize the homeowner’s involvement while ensuring quality maintenance.
View a basic outline of our services below.
Mechanical Service
We service the mechanical parts of air-conditioning, heating, and other ventilating systems. Furnace, fan coils, heat pumps, boilers, whole house fans & more!
Plumbing Service
The repair, alteration, or modification of the pipes, fixtures, and other apparatus used for bringing the water supply into a building. Anything to do with sinks, valves, toilets, showers & bathtubs.
Electrical Service
Our team will service, repair, and maintain your home’s electrical/electronic equipment.
Safety Inspection
During our safety inspections, we confirm that any safety equipment is properly working. This ranges from smoke detectors to backwater valves.
Appliance Service
Our team will diagnose & repair various home appliances: dishwashers, washers & dryers, refrigerators and more.
Structural Service
We assess the structural components of the house – concrete foundations, walls, floors, all to ensure the structural integrity of the building.
Exterior Service (Yard)
We’ll make sure your yard is safe and looking good from your landscaping, to your patio, to outdoor lighting.
Handyman Services
Undoubtedly there will be home repairs that fall outside of the regular services. When this happens, we are there to assist you with our skilled handymen. We can help you tackle the “Honey do list”, install new light fixtures, replace broken tile, repair, and paint walls, if it is broken or damaged, we can help you through the process.
Professional Inspections
Major inspections on the roof and electrical system need to be performed every 5 years to ensure that they are protecting the home as they were designed. Our team at RMS ensures that these major inspections are performed when required. Because there are many underlying issues with both roofs and electrical panels that most homeowners are not aware of, it’s best to leave these inspections to the professionals!
Renovations
Small or large, our dedicated Renovation Crew is available to assist subscribing RMS homeowners with their renovations. Whether it be a bathroom, basement development, kitchen, addition, deck or fence we are here to help. We will either complete the renovation with our crew or project manage your renovation. When completing your renovation, we have developed a Standard Operating Procedure to ensure that your expectations are met.
Subcontractor Coordination
Our technicians are extremely talented, but there are times when we need a journeyman to address specific problems. When the need is for a journeyman technician we will source from our vetted contractors and coordinate this work on your behalf. They are other jobs that are beyond the scope of what RMS is comfortable performing, such as multi window, siding and roof replacement, or landscaping or major paint jobs. Again, we have the contractor base to coordinate these services on your behalf.
Vacation Services
In order to validate your insurance policy, insurers require that someone must attend your home on a regular basis to ensure that there are no issues. This time frame could range for 3 – 7 days. We can provide walk thus to check that there are any issues in your absence. We will make sure that the house is secure, that there are no plumbing leaks, that the furnace and boiler is operational. We even check the fridge and freezer in case there was power failure.
Equipment Recall
All of the major equipment in your home is registered in our database. If any equipment is recalled for service or parts replacement, we contact you of the impending issue and coordinate these services on your behalf.
Emergency Call Centre
Homeowner emergencies are responded to immediately through our 24-hour emergency services provided for the exclusive use of RMS customers. If you have an alarm system we can be added as a key holder. This allows us to respond to security issues in your absence.
EMERGENCIES
Let's face it: No matter how well-maintained your home is, things happen. When you sign up for one of our programs, you immediately gain access to our Emergency Call Centre. We're here to help Edmonton home owners, 24 hours a day and seven days a week.
We can quickly access all of the information on your home and dispatch the right personnel when the need arises. If we think that the emergency warrants setting up a claim with your insurer, we can assist with that, too.