We have been a customer of RMS for several years and are impressed and happy with the level of service and dedication Jim Kupczak and his staff deliver. We contracted RMS initially so that our home would be well taken care of when we travelled and, as my mother lives with us, we felt it would give her a level of security when we were away, knowing that there was just one number for her to call, no matter what the problem. Not only does my mother have a number to call for anything that may need attention while we are away, but she has also found a friend in Jim, someone she knows she can can trust and call about anything!
Having said that, we initially contracted RMS for security when we travelled but immediately discovered that the service helped us when we weren't travelling! During our first week with RMS, our hot water tank needed replacing, so instead of calling our own plumber we called RMS and, to our amazement, the new hot water tank was on its way practically before we hung up the phone! And, when we needed a drywaller for some repairs, one arrived within days! We thought that to be a minor miracle as the last time we needed a drywaller in Edmonton, we waited eight months!
RMS has their own reliable stable of trades they call on so we know that when a trade comes to our home we don't have to worry about their professionalism. And, RMS not only provides the standard trades such as electricians and plumbers, but will find service personnel to do almost anything that needs doing in a house! We have come to rely on RMS service, from their quarterly home visits to ensure everything is working as it should, to being able to call one number, anytime, and for almost anything. Having RMS service allows one to live worry free in one's own home -- like owning a condo, but better!