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I have a new home warranty. Does it cover all the items that the RMS program does?
There is no duplication of services. New homes as well as older homes require maintenance. Experience has shown that homes in the range of 7 to 10 years old generally require the greatest level of support. The reason for this is the fallacy that a new home requires no service. This is as wrong as not servicing your new car.
How will I know when you will be at my home?
One week before your scheduled visit, we will call and confirm the visit. During this call, you may give us instructions on any special repairs.
What if I have an emergency, will you assist me?
We have a 24 hour emergency call line and we will dispatch the appropriate service to repair the problem.
What kind of serviceman do you employ?
All RMS servicemen are certified by us through a stringent quality management program. Certified Home Technicians are trained to be trouble shooters, to identify minor repairs before they become major repairs, and effectively service home components.
How will I know what has to be done in my home?
At the completion of each visit, the Certified Home Technician we will leave you a Record of Service Performed.
How will keep track of your documents?
A Customer Service Binder is given to all customers. This binder stores; emergency contact numbers, strategic partners list, correspondence, record of service performed, invoices, component documentation, and a copy of the service agreement.
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copyright: Residential Maintenance Services Inc.
17808 107 Avenue, Edmonton, Alberta T5S 1J1
Email - Ph 780.444.1055 - Fax 780.484.8531
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